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Silver Bullets
We have a fascination with big bets, wholesale system change, outsourcing deals, new facilities. We are rewarded for thinking strategically and pulling the big leavers; consequently we are always...
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Have You Killed any Swans Today?
We live and work within systems, systems that connect things. One way or another everything is connected. That sounds like psycho-babble, so let me give you an example: Legislation leaves swans...
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Details Matter
POSH Bags There is a rumour about Steve Jobs. It is alleged that he sacked an employee at one of the first Apple stores. Why? Because she bought cheap and nasty plastic bags for customers to take...
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The Sure Thing
Pain and despair Imagine you run a servicing centre. You have a staff of 100 who fill in forms to order things for customers. Maybe they process applications Maybe they fill in patient’s details Maybe...
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Have You Killed any Swans Today?
We live and work within systems, systems that connect things. One way or another everything is connected. That sounds like psycho-babble, so let me give you an example: Legislation leaves swans...
View ArticleClik here to view.
Details Matter
POSH Bags There is a rumour about Steve Jobs. It is alleged that he sacked an employee at one of the first Apple stores. Why? Because she bought cheap and nasty plastic bags for customers to take...
View ArticleClik here to view.
The Sure Thing
Pain and despair Imagine you run a servicing centre. You have a staff of 100 who fill in forms to order things for customers. Maybe they process applications Maybe they fill in patient’s details Maybe...
View ArticleClik here to view.
Heavy Metal and Process Improvement
The checklist It isn’t very rock and roll is it? Checklists are up there in the train spotting school of management. The sort of activity carried out by dull earnest people who ought to put their...
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How to Make a Pile of Money
Continuous Improvement When he died last year Feodor Ingvar Kamprad was worth — depending on who you listen to — somewhere between 3 and 28 billion dollars. According to Forbes he was one of the ten...
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